Complaints procedure

We observe the ethical guidelines of the OISC and accept instructions to act for you on the basis that we will act in accordance with those guidelines.
If, at any time, you feel our service to you could be improved, or if you are dissatisfied with any aspect of our service, you should raise the matter with your case manager, who is responsible for providing our immigration services to you.

We will investigate all complaints. Alternatively, a complaint may be made directly to the immigration services commissioner, the office of the immigration services commissioner, 5th floor, 21 Bloomsbury street, London WC1B 3HF